All you have to do is make sure that once you do the reset process.Doing some restart and aside from that this Coby Kyros Mid8065 has its own way on how to reset and do some restart. Steps on how to do the restart. -You have to turn off the system. -Then press and hold the power button until you will see a message that will popup in a window that saying "Device Options"Appears on the screen. -Then select the power off again then you can see it again.You can be able to check that it first. -Then just select okay And while holding down the -Back -Button -Then Press and hold the power button. -Until you see the Coby`s Logo -Then wait until it change to Android Logo. - Then press the Back button.And Then the system menu will appear in the screen. -And then choose the wipe data/factory reset. >Home >Menu Buttons >Press the back,the button once you select the wipe data/factory reset then just click option. Then the confirmation that you will see in the screen Is a "yes" "Option". Then Choose "yes"-delete all user data,option by using the "Home"and "Menu"buttons. Then it will perform the factory data reset. -wait until it done. -Then once your done the main system menu has to appear in the screen. -And then reboot the system. -Then you have to press the back button to reboot the system. -The system will reboot the initial factory data setting. -All the user data will be lost. -Then Give the reboot,at least for 5 minutes. -Then Do not assume the unit has frozen.